The Wooden Gem

Privacy Policy

What is a Privacy Policy?

What is a privacy policy meant to communicate? Well, most websites and apps collect data from users. The data is collected via cookies and other tracking technologies. This particular type of technology capture help in many ways. Helping website functionality, enabling e-commerce and collecting visitor statistics. It even collates user behaviour patterns. Parts of this information are collected without notifying users. Yet, in most cases, a clear accessible privacy notice is stated on the website, for the online user.

The Wooden Gem Limited & What We Do

The Wooden Gem Limited (and “we”, ” our”, “ours” and “us”) refers to The Wooden Gem Limited. A wooden product manufacturer and seller. Registered in England and Wales. Registration number of 13205509. Registered office address of 75 Oulton Road, Ipswich, Suffolk, IP3 0QE.

When is personal information collected by The Wooden Gem Limited?

Generally, we collect your information when you decide to interact with us. This could include purchasing online or when you sign up to receive emails from us. We also look at how our websites are used, so that we can offer the best possible experience.

How do we use your personal information?

When using we may use your information in several different ways:
  • Manufacturing and delivering the requested product sold to you.
  • To follow all legal obligations.
  • For our legitimate business interests. Providing information on our products. Analysing the online user journey. To improve your customer experience and our business practices.
  • When you’ve provided consent for us to collect and process your personal information.
  • When choosing not to share personal information with us. E.g. Refusing certain contact permissions. We may not be able to provide you with the services requested.
  • Registering you as a user of our website.
  • To take and fulfil your order of sale. To administer other services such as prize draws or competitions entered. Based on consent given at the time of entering.
  • To contact you about cancellations, amendments or information in respect of your sale.
  • Tailoring your product to suit your needs and requirements.
  • To take payments and provide refunds, where necessary.
  • Provide customer service and support. To respond to your queries, refund requests and complaints.
  • Sending you product information by email, SMS, push notification or post.
  • Showing you adverts as your browse the website.
  • Fraud prevention and detection.
  • Internal training for our staff.
  • To check customer experience and business performance.
  • To invite you to review our products. In order for us to collect feedback. Helping us to improve our products and services. Such reviews are used in our promotional material. Also, for media, advertising and promotional purposes.
  • Criminal activity or alleged criminal activity are traced through fraud monitoring systems. Or, via our suspicious transaction monitoring. So, if we find a fraudulent activity we will process data to detect or prevent unlawful acts. Our aim is to protect customers we interact with from criminal activities.

We collect information in many different ways:

  • When you register or use our website.
  • At the point of purchasing a product on our website.
  • When you download or install one of our apps
  • If you contact us by any means with queries or complaints.
  • When you engage with us on social media.
  • If entering into our event, prize draws or competition.
  • When completing a survey that we send to you for research purposes.
  • Should we ask you to provide feedback or write a review.
  • When you visit our website. For more information please see our Cookie Policy

We may also receive information as follows:

  • Independent organisations. E.g. Other organisations that we have worked with. These independent organisations will only do so when there is a lawful reason to do so. You should check privacy policies when providing information to them. To understand how they will process and safeguard your data. When you have given your consent to share information. And where the information is made public as a matter of law.
  • We will collect personal information that you submit to us when you make use of our website. Also, data is captured when you contact us.

This information may include:

  • Name and contact details
  • Date of birth
  • Gender
  • Payment information
  • Contact history
  • Sale history
  • Engagement histories. Such as, marketing preferences and feedback

When you buy a product we collect the following data:

  • Full name of the lead purchaser
  • Home address of the lead purchaser
  • Email address of the lead purchaser
  • Phone number of the lead purchaser
  • The date the sale was made
  • Gift recipient name for delivery
  • Gift recipient address for delivery
  • Delivery date
  • Delivery time

Your information & direct marketing

Where you’ve consented to us using your personal information. Or, should we have a legitimate interest? We will use your personal information to contact you via the following. Email, SMS, push notification, telephone or post. Although, this is dependent on contact preferences notified to us. Should we wish to contact you with relevant information about The Wooden Gem. Such as website information, products and promotional offers.

You can choose to stop receiving marketing emails from us at any time:

  • By clicking on the ‘unsubscribe’ link in any marketing email.
  • Your profile will be updated to ensure that you don’t receive any further marketing messages.
  • It may take a few days for our system to update. So, you may continue to receive messages whilst we process your request.
Opting out of marketing messages from us will not end communications altogether.  In relation to your existing purchases, email communication will continue.

Sharing your personal information

We will never sell, exchange or distribute your personal information. Including companies outside of our group for their own marketing activities. This distribution of personal data will not proceed without your consent. Unless required by applicable laws and regulations. Or, as set out in this Privacy Policy.

Keeping & storing your information

We keep your personal information for as long as we need. Until we meet the purposes for which it’s collected. So, when the relevant purpose is reached, the personal information is securely deleted or anonymised. Unless required to keep a copy of such information under applicable law.

Where we store your personal information

All personal information that you provide is stored on our secure servers. Or, those of our suppliers who may be situated outside of the European Economic Area. (“EEA”). Your information may also be processed by staff operating outside the EEA who work for us. Such employees may work for one of our suppliers for the purposes set out in this Privacy Policy. So, when we transfer personal information outside of the EEA, contractual safeguards are put in place. E.g. the European Commission’s standard data protection clauses or “model clauses“. To ensure the security of your personal information, processed by a third party.

How The Wooden Gem Limited protects your personal information

We are committed to keeping your personal information secure. We take technical and operational measures to ensure the security of all personal information. Thus, endeavour to work with third parties who provide equal data protection. Under industry best practices. E.g. If you provide us with your credit card information, the data is encrypted to ensure its security. There are inherent security implications of disclosing personal information online. For third-party data breaches, we cannot be held responsible.
You are responsible for keeping the account login details and password. This is regarding any account you hold with us. Details must be kept confidential at all times.

What personal information do we collect:

We will collect the personal information that you submit to us. This is collected when you make use of our website. Personal information is also captured when you contact us.
This information is as follows:-
  • Name and contact details
  • Date of birth
  • Gender
  • Payment information
  • Contact history
  • Sale history
  • Engagement histories, marketing preferences and feedback

Is sensitive personal data collected?

In the course of providing our goods or services to you, we may collect health-related information. Information like this is considered “sensitive personal information” under data protection laws. We collect this information when you have given your explicit consent. If we deem it necessary, or you have deliberately made it public.

When we may collect sensitive personal information:

If you request special help upon delivery, this could reveal information about your health. For example, if you advise for delivery to be taken through a wheelchair accessible entrance. Or, if you inform us about specific accessibility requirements to your property. This could imply specific health issues or disabilities.
When you provide us with sensitive personal information, you agree that we may collect it. Thus, allowing us to use it in accordance with our Privacy Policy.
If you do not allow us to process your sensitive personal information, it may result in us being unable to provide all or part of your productPlease be aware that in such circumstances, you may not be entitled to an exchange or obtain a refund.  

Types of technical information we collect from you

Certain information about your device and your visits is collected as follows:
  • The type of device or platform that you use to access our website. Such as a computer or mobile device.
  • Your use of our website may generate geographical data. E.g. the location or time zone of a device.
  • The IP address which we may collect upon your visit to our website.
  • Information about your unique visit to our websites. This may include URLs and your internet service providers. The number and timing of clicks to and from our website. Which events you’ve viewed and page response times. Download errors, length of visit to our website pages and page interaction data. This includes scrolling, clicks and mouse-overs. Also, email engagement rates and activities and methods to browse away from the page.

How we may use the technical information collected from you

  • To administer our websites. For aiding in troubleshooting, analysis and testing. Also, research and statistical purposes.
  • To improve and optimise our websites and the way content is presented.
  • Protect our websites and your online account.
  • To allow you to use the interactive features of our websites.
  • Postcode data is collected and stored to improve our marketing communications.
  • To measure the effectiveness of advertising.
  • To deliver relevant advertising which matches user interests and preferences.

Third-Party Links

Our websites and communications with you provide links to the websites of third partiesWhen you use a link to go from our website to another website this Privacy Policy no longer applies. Nor, if you request a service from a third party.
Browsing and interaction on another website, or dealings with any other third-party, are subject to that website’s or third-party service provider’s rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
This privacy policy applies solely to personal information collected by us. Captured through our website and does not apply to third-party websites or third-party service providers.
Certain third parties may provide us with personal information about you. In each case, it is the third party’s responsibility to ensure that it has obtained your consent to share such personal information. Where possible, we will ask a third party to confirm that it has the right to pass this information to us.
You may give us permission to access your personal information in other third-party services. E.g. you may link your account to Facebook or Instagram, which allows us to access content on these platforms.

We may disclose your personal information to third parties if:

  • We undergo a change of control or any of our business or assets are sold or transferred. In which case we may disclose your personal information to the buyer. This is to enable them to continue providing services to you.
  • If we are under a duty to disclose your information to comply with a legal obligation. For example, a court order.
  • Should we need to protect our rights, property, and the safety of our website users. Or to help prevent fraud or crimeThis may include exchanging personal information with other companies and organisations. Generally for the purposes of fraud protection. With governmental and law enforcement authorities.

What are your rights regarding your personal information?

In relation to the personal information we capture, you have the right to:
  • A copy of your personal information which we hold about you.
  • Request that we correct any personal information that is inaccurate or out of date.
  • Withdraw your consent to processing if we have relied on your consent to process your personal information.
  • Request that your personal information is removed from our systems.
  • Request that we transmit the personal information that we hold elsewhere. This is also known as “data portability“.
  • Object to us processing your personal information. In this instance, we will stop processing your personal information if we are relying on it for our own or someone else’s legitimate interests. Except if we can demonstrate compelling legal grounds for the processing. Unless such data processing is in the public interest.
  • Restrict the processing of your personal information. If you contest the accuracy of the personal information that we hold about youThis means we must stop any processing activities until we have verified the accuracy of the personal information. Or we no longer need your personal information. Alternatively, you should contact us directly about any automated decision-making and profiling that produces a legal or similarly significant effect on you.

Changes to how we protect your privacy

To ensure that you are continually aware of how we use your personal information, we will update this privacy policy periodically. This is to reflect any changes to our use of your personal informationWe may also make changes to comply with changes in applicable law or regulatory requirements.
If we make significant changes to our Privacy Policy, we will make that clear upon your next visit to our website. In some cases, it is necessary to notify you by email. This is so that you are able to review the changes before you continue to use our websiteHowever, we encourage you to review our privacy policy from time to time to stay informed. Helping you stay up to date with how we use your personal information.
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